Frequently Asked Questions

Where do you ship?

We currently ship to addresses within the United States.

How much does shipping cost?

Standard shipping is free on all orders within the US. See our Shipping Policy for details.

How long will my order take?

Orders are processed in 1–2 business days and typically arrive within 5–7 business days after that, for a total of about 6–9 business days.

How do I track my order?

You will receive a tracking number by email once your order ships. You can also use our Track Your Order page.

What is your return policy?

We offer a 30-day return window with free returns. See our Return & Refund Policy.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, UnionPay and Elo. These are the only payment methods we accept. All payments are processed through a secure, encrypted checkout, and we do not store your full card details.

How can I contact you?

Email contact@levero.shop or call +1 (206) 203-1411 during Monday to Friday, 9:00 AM to 5:00 PM (PT).